A document is not a formality, it is evidence for a specific question. Knowing which question your upload answers is what turns a three-day loop into a single pass.
The order below is the order they usually arrive in. Codes are stable anchors, so they can be cited in a support message: asking about "DOC-03" is more useful than describing a bill.
DOC-01
Photo identity document
Proves
Your name, your date of birth, your nationality
Usually accepts
Passport, national identity card or photo driving licence — which of these is accepted is set by the operator
How to send it
Colour photograph of the whole document, all four corners inside the frame, sharp, no flash glare, no cropped edge
Watch outExpired documents are normally refused even when nothing else about them changed. A name change needs the supporting paperwork, not a second document in the new name.
DOC-02
Liveness or selfie check
Proves
That the person holding the ID is present, and that the ID is not a copy of someone else’s
Usually accepts
A live capture inside the operator or vendor app; some setups ask for a head-turn or a blink
How to send it
Same device, front camera, even light on the face, no hat, no sunglasses, no filter, nothing covering the chin
Watch outA screenshot of a photo, a printed photo held to the camera, or a friend holding the document are exactly the cases this check exists to catch.
DOC-03
Proof of address
Proves
Where you actually live now
Usually accepts
A utility bill, bank or card statement, tax notice or government letter, usually issued within about three months
How to send it
One page, your full name and the full address legible, date visible, the rest may be redacted
Watch outMobile-phone bills and invoices addressed to a company are commonly rejected, and so is a document older than the window the operator states.
DOC-04
Payment-method ownership
Proves
That the card, bank account or wallet you used belongs to you
Usually accepts
A bank statement line, a screenshot of the card in the app with all but the last four digits hidden, or a wallet address the operator can match
How to send it
Enough to tie the name and the last four digits to your account; the full number is never needed
Watch outDocuments in someone else’s name are the single most common reason a withdrawal stalls, because they change whose money it looks like.
DOC-05
Source of funds
Proves
Where the money you staked came from, transaction by transaction
Usually accepts
Bank statements covering a stated period, payslips, or a gift or loan agreement
How to send it
The period the operator asks for, with the relevant credits visible and inbound-transfer names legible
Watch outA balance screenshot is not a source of funds: it shows the money exists but not where it came from. The question is the origin, not the total.
DOC-06
Source of wealth
Proves
How the money was accumulated in the first place, over years
Usually accepts
Employment contract or payslips, tax assessment, sale of a property or business, inheritance paperwork, pension statement
How to send it
An official or third-party document; a self-written statement rarely satisfies this on its own
Watch outThis is the heaviest request in the whole process and it is normally reserved for high deposited amounts, high stake volume or a specific risk flag.
The rejection reasons that keep coming back
Most failed uploads are not fraud signals. They are a photograph problem, a date problem or a name mismatch, and all three are fixable without help.
Unreadable capture. Flash glare across a laminate, a shadow over the date of birth, a corner cropped out, or a 200-pixel thumbnail. Every field the check reads has to be legible in the file itself, not only in real life.
Expired document. An expiry date in the past is normally an automatic refusal, even when the photo and the number still look fine.
Name mismatch. The name on the ID, the name on the account and the name on the payment method have to agree. A middle name typed in the wrong field is enough to stop a match, and a recent name change needs the document that records it.
Address outside the window. A bill issued two years ago is not proof of where you live now, however official it looks.
Wrong document for the check. A balance screenshot cannot answer a source-of-funds question, and a phone bill is usually not accepted as proof of address. Sending the wrong type twice is the most common way a review restarts.
Altered file. Editing a date or masking a name with an image tool can fail an authenticity check, and a genuinely valid document then looks worse than the untouched original. Mask what you were told to mask, at the edges, and leave the fields being checked alone.
If a rejection message names nothing at all, the next page sets out what you can reasonably ask for. The short version: which document, which field, and which alternative.
Preparing the upload before you start
Three habits remove most of the loop. Photograph on a plain dark surface in daylight, with the phone directly above the document rather than at an angle. Name the files after the check they answer, so a reviewer with a queue can file them. Keep the untouched originals — operators regenerate requests, and a re-upload from a compressed copy rarely passes a second time.
The preparation checklist turns this into a list you can work through in one sitting, and the liveness page covers the one check that cannot be prepared with a scanner.
NEXT
Verification is one part of an account
If you want to see what a licensed, age-gated operator account looks like in practice, the partner link below opens one. Nothing about it changes the advice on this page.
This page is funded by an affiliate link to gamdom.com/r/csgo2026. If you open an account through it we may earn a commission. It costs you nothing extra, it does not change what we write, and no operator pays for a position on this page. 18+ only. Gambling involves risk and can cause serious financial harm — including debt, damaged relationships and mental-health problems. Verification discusses money and identity, so never send a document to anyone who did not ask for it through the account you opened, and never send more of a document than the check requires. Free, confidential support exists in most countries through national gambling-harm helplines. Never stake money you cannot afford to lose, never borrow to gamble, and never stake more to recover a loss.